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Support & Contact

Contact Us

Have questions about our STIG-aligned cloud images? We're here to help.

Email: info@krydensolutions.com

We typically respond to inquiries within 1-2 business days.

What We Can Help With

  • Questions about the baseline configuration included in our images
  • Clarification on which STIG controls are implemented or intentionally disabled
  • General guidance on deploying and using the images
  • Feedback and feature requests

Self-Service Resources

Support Model

Kryden Solutions STIG-aligned cloud images are provided as baseline configurations intended as a starting point for your own hardening efforts. We offer best-effort support via email but do not provide production SLAs or guaranteed response times.

Your Responsibility

You are responsible for validating, testing, and maintaining the images in your environment to meet your specific compliance requirements.

Outside Our Scope

  • Your organization's specific compliance requirements or audit preparation
  • Custom configurations or modifications you have made
  • Production incidents or outages in your environment
  • Third-party software or application issues
  • Red Hat subscription or licensing issues (contact Red Hat directly)

Cloud Marketplace Support

For billing, subscription, or marketplace-specific issues, contact your cloud provider:

Feedback

We welcome feedback to improve our products and documentation.

Email: info@krydensolutions.com